Refund Policy

We’re so proud of our products. And we know they work. So, we’re willing to put our money where our mouth is.
 
If it just doesn’t live up to what I’ve told you it does …
 
You’ll simply let us know and we’ll give you every penny of your money back. With no questions asked.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

justin@ketocredible.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only gladly items if they are defective or damaged. If you need to exchange it for the same item, send us an email at justin@ketocredible.com and send your item to: 421 W 3rd St #1100 Austin Texas US 78701.

Shipping

To return your product, you should mail your product to: 421 W 3rd St #1100 Austin Texas US 78701

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.