Customer Service

Exclusive member benefits

As an exclusive Ketocredible Member, you receive the following benefits:

Your favorite Ketocredible products will be shipped automatically to your door every month. You can also reschedule or customize future shipments at any time. It’s a simple way to ensure you get the products you want, when you want them. You can change or cancel your auto-delivery service anytime by contacting customer service via chat, by emailing or call customer service.

Choose any of our Ketocredible products that you want, when you want them. It is completely flexible and there are no minimum product requirements.

We are willing to put our money where our mouth is. If it just doesn’t live up to what I’ve told you it does, you’ll simply let us know by contacting our customer service department via chat, via email at: or call customer service at email and we’ll give you a full refund of the purchase price (minus shipping and handling with no questions asked.

Shipping & Returns

After you receive the first order that you placed, you may adjust your auto-delivery frequency to suit your individual usage. Your subsequent product will ship every 30 days.

Yes, you can add new products to your order anytime, after receiving your first order. Simply contact customer service and they can help you add items to your next order as well as add products to your monthly subscription. You can contact customer service via chat, by emailing or call customer service.

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply contact the customer service department let them know you wish to return your product and they will send you a return label which you will need to print and take to the USPS office. Please make sure not to ship back any opened bottles. You will need to notify the customer service once you have return the product(s) within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Once received, please allow 5 to 10 business days for your refund to be applied to your account.

If you wish to cancel your order you will need to communicate via chat, email or call us and notify us that you wish to cancel the order and the customer service agent will assist you further.

Frequently Asked Questions

A: If you recently purchased but did not receive an order confirmation, please send an email to and a representative will further assist you!

A: Ketocredible’s supplements are used for those times when maintaining a steady ketogenic state is very difficult. The supplements provide your body with the extra Ketones to use when you aren’t currently in Ketosis or when transitioning into a state of Ketosis.

A: The product works differently for every customer. There may be different factors associated with your results. You may be eating too many carbs or protein.Too much stress and not enough rest can also interfere with the state of ketosis. We recommend that you use Keto Greens to assist you with achieving Ketosis. For the best results we recommend the Cleanse product to help speed up the process. You can contact our customer support at to further assist you!

A: Ketones are made in our liver, everyone has them, and you produce them when you don’t have enough glucose in your body available. If you don’t have enough insulin, it uses this as another source to make energy. Ketones increase fat burn, suppress appetite, reduce cravings, and increase focus and stamina. So, for the case of these diets, it would use your stored fat.

A: Ketocredible supplements are used to compliment a ketogenic diet and the Greens and other supplements are recommended for use while following this particular diet. On the other hand, Ketocredible supplements help you maintain a ketogenic state because, let’s be realistic, this is not an easy process!

A: In most cases, taking Ketocredible supplements may help you take control of the diabetes. However, we recommend that you consult with your physician before starting the Ketogenic Diet and/or taking Ketocredible products. You will be drastically reducing the amount of carbohydrates that you are consuming, and this may require a medication adjustment. Then, once you begin to lose weight, you may require additional medication adjustments. This should be overseen by your current physician, as we are in no way medical experts and we do not give out medical advice.

A: The Ketocredible supplements were designed to support a ketogenic diet. There are studies that prove that being in a state of Ketosis will reduce the chances of having Epileptic seizures in children as well as in adults, but here at Ketocredible we recommend that you see your physician being that you will be drastically reducing the amount of carbohydrates that you are consuming, and this may require a medication adjustment. Then, once you begin to lose weight, you may require medication adjustments.

A: Yes, Keto Greens are a vegetarian product.

A: When starting a new supplement, it is always best to start slow and see how your body reacts. There are some who get digestive issues when beginning with a full serving right off the bat. The best way to begin with any of our products is to start with ¼ to ½ a serving at a time and see how your body reacts. If you have no digestive issues after a few servings, gradually increase the amount in your servings until you have reached the full scoop. You may even find that you receive all the benefits of the product without a full scoop! Again, you need to pay attention to your body and the signs that your body is in a state of ketosis. Is your mind thinking clearly, do you have plenty of energy, are you feeling good? Be sure to drink plenty of water! Going into a state of ketosis will decrease the extra water we normally carry while on a high carb diet. So stay hydrated and your body will thank you!

A: When to take the supplements really depends upon you and your lifestyle. The bottom line is, you know your body better than we do. It is time to experiment to see what works best for you and your lifestyle.

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